updateHello everyone,
A brief update on our progress: the recovery team is still actively working on extracting files from the failed drive.
Due to the delicate nature of recovering data from degraded storage, the process continues to run slowly and carefully to prevent file corruption. We remain focused on retrieving as much usable data as possible and will post another update the moment extraction is complete.
We appreciate your continued patience.
Oct 26 · 15:56 CT
updateHello everyone,
A brief update on our progress: the recovery team is still actively working on extracting files from the failed drive.
Due to the delicate nature of recovering data from degraded storage, the process continues to run slowly and carefully to prevent file corruption. We remain focused on retrieving as much usable data as possible and will post another update the moment extraction is complete.
We appreciate your continued patience.
Oct 26 · 15:56 CT
updateHello everyone,
We wanted to provide a quick update on this ongoing case. As you may have already noticed in your dashboard, all service redeployments have now successfully completed.
Data Recovery Progress:Our technical team is actively working on recovering data from the failed drive. Because we are taking extreme care during the extraction process to maximize data integrity, this phase may take some time. Once the recovery process is complete, we will organize and provide all retrieved data to each affected user.
We truly appreciate your continued patience and will share further updates as soon as we receive progress reports from the recovery team.
Oct 20 · 20:39 CT
updateHello,
Node Shutdown will begin in 5 minutes.
Thank you
Oct 19 · 00:09 CT
updateHello Everyone,
We will need to power down the server to remove the faulty drive for further recovery efforts.
Server shutdown will happen about 07:00 PM CDT / 12:00 AM UTC.
We will announce it here before the shutdown.
Thank you
Oct 18 · 22:04 CT
updateHello everyone,
The node is back online and service redeployments are now actively in progress.
Fresh Builds & Backups: Once your server redeploys, you can restore your data right away using any manual snapshots saved in your dashboard.
Drive Recovery: We have also officially started the data extraction process on the faulty drive to recover files for affected accounts.
We will keep everyone posted on this thread as we get more progress updates from the recovery team. Feel free to contact support if you need help
Oct 15 · 04:23 CT
updateHello everyone,
We are following up on our previous update regarding the node's drive failure. Upon closer inspection, the hardware degradation on the storage array is more severe than initially anticipated.
Service Provisioning & Restores:
To restore connectivity as quickly as possible, all affected instances will be redeployed as fresh installations.
Manual Snapshots/Backups: Please note that every account includes 3 free manual backup/snapshot slots in your dashboard. If you previously created a snapshot of your server, you will be able to use it to restore your data immediately as soon as the fresh node comes back online.
Data Recovery Efforts:Once the node is back online and new instances are provisioned, our engineering team will attempt a physical data extraction from the damaged drive. If we are able to successfully recover any data, we will provide it to affected customers as a downloadable file so you can manually retrieve your files and VMs.
We sincerely apologize for the disruption and inconvenience this hardware failure has caused. We will continue to post updates here as the process moves forward. Please feel free to reach out to our support team if you have any questions
Oct 14 · 22:15 CT
updateHello,I'm about to power off the Node. Please Standby
Oct 14 · 17:20 CT
updateHello everyone,
The issue has been identified as a drive failure within the storage array. A technician is actively working on the machine, and a brief power-down will be required to swap in a new NVMe drive.
We will post another notification shortly before the system is powered off for the drive replacement.
Oct 14 · 15:47 CT
investigatingWe are aware of a network issue currently affecting Rz-1. Customers with services in this node may experience intermittent latency, packet loss, or connectivity loss.
Our team is actively working to resolve the issue. Further updates will be posted here as soon as they are available.
Oct 14 · 06:51 CT
